If you wish to exchange an item, fret not—it's a breeze! Simply fill out the enclosed return form, include it with your item, affix the return label to your package, and drop it off at your nearest post office or parcel locker. We're delighted to offer free exchanges for our customers in Denmark. Please note that return labels are not included in packages to Sweden, and the cost of return shipping is the responsibility of the buyer.

You have 14 days to cancel your order. When you shop at hustandclaire.com.

This means you can notify us that you have changed your mind about your purchase and want to return the product to us.The right of cancellation applies from the day you received the goods. If the right of cancellation expires on a public holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the next business day.

In the case of multiple items ordered together but delivered separately, or items delivered in several batches, the right of cancellation expires upon the receipt of the last item or batch. In order to exercise the right of cancellation, you must notify us by means of an unambiguous declaration that you wish toreturn the item(s) within 14 days of receipt. You can use this returns form (Click here) if you want to cancel your purchase.

If you wish to return one or more products, you must take the package to the nearest post office. You must pay for the shipping costs. Remember to insure the package when you send it, as it is your responsibility until we receive it.

Send your returned items to: Claire Group A/S Merkurvej
9 7430 Ikast (Please note! We do not accept packages sent C.O.D.)

When returning items, you should make sure that the item/s are securely packaged. You are responsible for the package until we receive it. So keep your postal receipt as well as any Track & Tracenumber.

IMPORTANT: We expect you to send the item/s as soon aspossible after you have informed us of your cancellation. You must send theitem/s within 14 days of receiving your purchase. Documentation of your purchaseand returns form. The package must include the returns form that you received with your order. If you have lost the returns form, you can download a new one here (Click here).

You have a two-year warranty for all our products. The amount paid for the item and the shipping costs will be refunded as soon as we receive your return, provided that the warranty claim is justified and timely.

Please remember to complete and enclose the return form that came with your invoice.

Denmark: 19. December 2024

Norway: 17. december 2024

Finland: 17. december 2024

Sweden and the rest of Europe: 17. december 2024

We've extended our christmas return period until January 31, 2025, for orders placed online between December 14 and 23, 2024. Your satisfaction is our priority, and we want you to shop with confidence.

If you wish to file a complaint about a product purchased on hustandclaire.com, please contact our customer service at telephone +45 96 60 63 00 or email support@claire.dk.

If you are not satisfied with the outcome of your complaint to us, you can contact:

The Danish Consumer Complaints Board

Danish Competition and Consumer Authority Carl Jacobsens Vej 35 2500 Valby Consumer Hotline: 70 13 13 30

Website: www.forbrug.dk